Refund policy

Dailytop Refund, Return & Exchange Policy

Thank you for choosing Dailytop! We are committed to ensuring your satisfaction. Please review our clear return, exchange, and refund policy below.

📦 1. Eligibility

  • Returns: Eligible if products are defective, damaged during shipping, or not as described.
  • Exchanges: Only available for defective or damaged products.
  • Not eligible: Products that are used, altered, damaged by the customer, or with missing/damaged packaging.

⏳ You may request a return or exchange within 30 days of delivery.

⏳ 2. Timeframe

  • Return/Exchange Request: Must be made within 30 days of receiving your order.
  • Approval: Requests are reviewed within 1–2 business days after you contact us.
  • Refund Processing: Refunds are typically approved within 1–2 business days after inspection, and funds appear in your account within 2–7 business days, depending on your bank/payment provider.

✉️ 3. How to Request a Return or Exchange

Contact us first at info@dailytop.us with:

  • Order number
  • Product name(s)
  • Reason for return or exchange
  • Photos if applicable

Wait for approval and instructions — do not ship items before authorization.

For exchanges: Replacement items will be shipped only if the product is defective or damaged.

For returns: Ship the item to the return address provided via email.

⚠️ Do not send items back to the original warehouse unless instructed. Always include your order number and return/exchange authorization inside the package.

💸 4. Shipping & Fees

  • Return shipping is the responsibility of the customer unless the product is defective, damaged, or incorrect.
  • Exchange shipping for defective or damaged items is fully covered by Dailytop.
  • Restocking Fee: None, except if the item is ineligible due to misuse.

💳 5. Refund Methods & Timeline

  • Refunds are issued to the original payment method only.
  • After inspection and approval, refunds are processed within 1–2 business days.
  • Depending on your bank/payment provider, funds will appear in your account within 2–7 business days.

🛠 6. Warranty Replacement

  • Dailytop products include a 12-month replacement warranty for manufacturing defects.
  • Warranty applies only to defective or malfunctioning products not caused by misuse or damage.
  • To claim warranty, email info@dailytop.us with your order number and a description of the issue.

📩 7. Customer Support

For any questions regarding returns, exchanges, or refunds:

We are here to ensure a smooth, fair, and hassle-free process for all eligible returns and exchanges.